Refund policy

Return & Refund Policy

Return and refund policy

At KiddoWonder, every book is personalized and custom-made specifically for your child. Because of the personalized nature of our products, we generally do not accept returns or offer refunds unless there is a production issue or damage during shipping.

Personalized Orders

Each KiddoWonder book is created using the information provided at checkout, including names, photos, and custom details. Please carefully review all personalization details before placing your order.

We are unable to offer refunds or replacements for:

Spelling mistakes or incorrect information submitted by the customer
Change of mind after the order is placed
Preference-related concerns such as story style, wording, or design choices

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos showing the problem

If approved, we may offer:

A replacement copy
A partial refund
A full refund (in eligible cases)

Order Changes & Cancellations

Because production begins shortly after purchase, we cannot guarantee order changes or cancellations once processing has started.

If you need assistance, contact us as soon as possible after placing your order.

Shipping Issues

KiddoWonder is not responsible for delays caused by shipping carriers, customs processing, or incorrect addresses entered during checkout. However, we will always do our best to help resolve delivery issues when possible.

Contact

For any questions regarding returns or refunds, please contact us at:

support@kiddowonder.com

We appreciate your support and thank you for choosing KiddoWonder to create meaningful memories for your family.

See the Magic

Your child is the hero

Watch as we weave your child's name into their very own adventure.

Personalize Now

Cover 1

Cover 2

Cover 3

Cover 4

The Story of

Kiddo Tales

Frequently asked questions

Find answers to common questions about our products and services

You can receive a full refund if your book has not yet been printed, or a partial refund if it has been printed but not shipped. Once the book has been printed and shipped, we’re unable to offer a refund.

To request a refund, please contact us through our Support page.
Shipping times vary depending on the method selected at checkout. Standard shipping typically takes 10–30 business days, while express shipping usually arrives within 7–20 business days.
Please note that delivery times are calculated in business days only; weekends and public holidays may cause slight delays.
In addition, we ship to most countries worldwide. International shipping times vary by location
You will receive a full PDF before printing, and you will have 24h before to accept the PDF before we sent it to print.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Once your order ships, you'll receive a tracking number via email to monitor your delivery.
You upload your child’s photo, name, and age. After this we create a personalized story and illustrations, which you can preview before placing your order.
Yes! You’ll receive a full digital preview of your personalized book before checkout. This include the Cover Page of the book and the First Page of the Book
Our books are designed for children aged 2–8 years, with stories adapted to be age-appropriate and engaging.
Use a clear, front-facing photo with good lighting, no filters, and no sunglasses or hats. We provide photo guidelines to help you get the best result.
If your photo isn’t suitable, we’ll notify you and ask for a new one before proceeding. We strongly recommend using a high-quality photo to ensure the best possible personalization result.