You can receive a full refund if your book has not yet been printed, or a partial refund if it has been printed but not shipped. Once the book has been printed and shipped, we’re unable to offer a refund.

To request a refund, please contact us through our Support page.

Shipping times vary depending on the method selected at checkout. Standard shipping typically takes 10–30 business days, while express shipping usually arrives within 7–20 business days.
Please note that delivery times are calculated in business days only; weekends and public holidays may cause slight delays.
In addition, we ship to most countries worldwide. International shipping times vary by location

You will receive a full PDF before printing, and you will have 24h before to accept the PDF before we sent it to print.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Once your order ships, you'll receive a tracking number via email to monitor your delivery.

You upload your child’s photo, name, and age. After this we create a personalized story and illustrations, which you can preview before placing your order.

Yes! You’ll receive a full digital preview of your personalized book before checkout. This include the Cover Page of the book and the First Page of the Book

Our books are designed for children aged 2–8 years, with stories adapted to be age-appropriate and engaging.

Use a clear, front-facing photo with good lighting, no filters, and no sunglasses or hats. We provide photo guidelines to help you get the best result.

If your photo isn’t suitable, we’ll notify you and ask for a new one before proceeding. We strongly recommend using a high-quality photo to ensure the best possible personalization result.